JuicyStarz is committed to maintaining a safe and lawful environment for all users. We have a zero-tolerance policy for illegal content on our platform. This policy outlines the process for reporting illegal content, how we handle such complaints, and the actions we take to ensure compliance with laws and regulations.
1. Definition of Illegal Content
Illegal content includes, but is not limited to:
- Child exploitation and abuse material
- Non-consensual intimate imagery
- Copyright-infringing content
- Content promoting violence, hate speech, or terrorism
- Human trafficking or any form of exploitation
Any content that violates applicable laws or our platform’s Terms of Service will be subject to immediate action.
2. Reporting Illegal Content
If you encounter any content on JuicyStarz that you believe to be illegal, please report it immediately. We offer the following ways to report content:
- In-App Reporting: Click the “Report” button located next to the content in question.
- Email: Send a detailed report, including links and descriptions, to legal@juicystarz.com.
- Anonymous Reporting: For those wishing to remain anonymous, we provide an anonymous complaint form on our Support page.
Please provide as much information as possible, including usernames, links to the content, and a description of why you believe the content is illegal.
3. Handling of Illegal Content Reports
Once a report of illegal content is received, we will:
- Acknowledge receipt of the report within 24 hours.
- Prioritize the investigation of illegal content complaints.
- Conduct a thorough review, which may include internal teams and third-party legal experts if necessary.
For urgent matters involving life-threatening situations or child exploitation, we may expedite the process and cooperate with law enforcement agencies.
4. Actions Taken for Illegal Content
If we confirm that the reported content is illegal:
- The content will be removed from JuicyStarz immediately.
- The account responsible for posting the illegal content will be suspended or terminated.
- We will cooperate with law enforcement agencies as required by law, providing any necessary information or data.
5. Dispute Resolution
If a user believes their content was removed in error, they may submit an appeal through our support team. The appeal will be reviewed by a senior member of our team, and a final decision will be communicated within 5 business days.
6. Escalation of Complaints
In cases where users feel their complaint regarding illegal content was not handled adequately, they can escalate the complaint:
- Contact our escalation team at escalations@juicystarz.com.
- A senior team member will review the situation and provide an additional investigation and response within 5 business days.
7. Confidentiality
All reports and investigations are handled with strict confidentiality. Information is shared only with the parties directly involved in resolving the matter, including relevant law enforcement agencies when applicable.
8. Legal Cooperation
JuicyStarz fully cooperates with legal authorities in all matters related to illegal content. In cases involving serious violations of the law, such as child exploitation or human trafficking, we may provide data, logs, or other necessary information to assist with investigations.
9. Contact Us
If you have any concerns or need further assistance with reporting illegal content, please contact us at legal@juicystarz.com.